FREQUENTLY ASKED QUESTIONS
1Do you deliver your product to all Canada?
Yes, we ship across Canada!
2Where is this product made?
Most of our products are sourced here in Canada, some products from USA and some from China.
3If I pick up the product, do I get a discount?
If you pick up order in our west island location we offer 5% use promo code pickup5.
4Is your product approved?
All our products are vetted and due diligence into making sure the quality and source of our products follow all guidelines and regulations.
5Is there any limits in the amount of items I want to get from you?
There is no limit, however if you have a order that would be more than a 1000$ then We’d suggest doing a wholesale inquiry
6What postal service deliver those items?
We have mobile delivery and we use Canada Post & UPS
7How do I place an order?
Simply checkout normally as you would for any other order. Enter your billing and shipping information and checkout with any major credit card.
8Do you have a store location I can visit?
No
9Do you provide donations to charity organizations?
Yes. Covid Rainbow Montreal.
10How can I become an approved Breathe Safely?
Call for details.
11How do I contact a Customer Solutions Specialist?
Call 1-844-891-8966
12What is your phone number?
1-844-891-8966
13Can I add to or modify my order?
Please contact us via phone or email to change or add to your order.
14Can I cancel my order?
Yes, prior to shipment.
15Do you offer installation services for equipment purchases?
In certain situations yes, please call to inquire.
16How can I get a receipt or copy of the invoice for my order?
One is automatically emailed upon purchase and you can always contact us for an additional one.
17How long will it take for my order to arrive?
Depending on your delivery location and selected shipping speed, delivery time frames can vary. (Montreal – local delivery - 1 to 3 business days)
18I need to have my order by a certain date. How can I be sure that it is in stock?
Anything we carry on our website is in stock and ready to ship, so please choose the correct shipping option.
19Is there a minimum order requirement to purchase from your site?-
No.
20Item(s) in my order are missing. What should I do?
Please contact customer service.
21Can I pay for my order using PayPal?
No,
22Can I pay for my order with Apple Pay?
No.
23Can I pay with a pre-paid credit card?
Yes.
24Do you accept orders via phone or fax?
For Wholesale or larger quantity orders only.
25Do you accept purchase orders?
In some cases yes please contact us for details.
26How do I place an order to pay by check/wire transfer or ACH?
We don't accept personal checks, wire transfer or ACH at this time.
27Is my credit card and personal information secure when I order from your site?
We use SSL security, so yes.
28What currency are prices listed in?
Canadian dollars (CAD)
29What lease rates and terms are available?
For wholesale orders please inquire.
30What payment methods do you accept?
Visa, Mastercard, Discover, Amex
31When will my card be charged for my order?
Immediately upon checkout.
32Will there be sales tax on my order? What if I’m tax-exempt?
Yes we do charge Quebec’s sales tax.
33Are off-site links you provide safe?
Yes.
34Do you share any of my personal information with outside companies?
No.
35Does Breathe Safely collect any information about me while I'm on the site?
No.
36What does Breathe safely do to ensure my security while shopping online?
SSL security is used.
37Can I pick up my order?
Please call to inquire for pick ups.
38Do you ship to PO or APO/FPO boxes?
No.
39How much will it cost to ship my order?
It will depend on your shipment location and the weight of the shipment.
40I operate a business from my home; can I select "commercial" when entering my shipping address during checkout?
Yes.
41Are there any coupons or additional discounts available?
Yes but limited to medical associations, dental associations, real estate associations, daycare facilities, frontline workers, medical facilities and those who have made a purchase in the past.